Plumbing Referral Service Disclaimer & Limitation of Liability
Effective Date: November 1, 2026
1. Nature of Our Services
Plumber Richmond Hill Express operates as an independent plumbing referral and coordination service in Ontario, Canada.
Our role is to connect customers seeking plumbing services with independent third-party plumbing contractors.
Plumber Richmond Hill Express does not itself perform plumbing repairs, installations, inspections, maintenance, or other plumbing trade work.
2. Independent Third-Party Contractors
All plumbing work arranged through our referral service is performed by independent third-party contractors.
These contractors operate independently and are responsible for their own business operations, qualifications, licensing, insurance, permits, equipment, employees, workmanship, and compliance with applicable regulations.
Unless expressly agreed otherwise in writing, contractors are not employees, partners, or agents of Plumber Richmond Hill Express and are not authorized to enter into service contracts or make warranties on our behalf.
3. Direct Customer and Contractor Relationship
Customers enter into plumbing service agreements directly with the independent contractor performing the work.
The contractor is responsible for providing estimates, establishing service terms, obtaining customer authorization, completing the work, issuing invoices, and addressing applicable workmanship warranties.
Plumber Richmond Hill Express is not a party to the plumbing service agreement between the customer and the contractor unless expressly identified as such in a separate written agreement.
4. Payments and Referral Commissions
Customers pay the independent plumbing contractor directly for completed services.
Plumber Richmond Hill Express does not collect or process customer payments for plumbing work.
Contractors may pay Plumber Richmond Hill Express a separate referral or marketing commission for customer introductions or marketing services. Such commissions are paid by the contractor under a separate business arrangement.
The existence of a referral commission does not itself establish that Plumber Richmond Hill Express is the contractor performing the plumbing services.
5. Contractor Responsibility
Independent contractors are responsible for assessing plumbing problems, determining appropriate repairs, supplying materials, completing installations, following applicable building and safety requirements, and addressing defects arising from their work.
Customers should confirm the contractor's identity, qualifications, applicable insurance, estimate, and service terms before authorizing work.
6. Limitation of Liability
To the maximum extent permitted by applicable law, Plumber Richmond Hill Express is not responsible for losses arising solely from the independent acts or omissions of third-party contractors, including defective workmanship, incomplete services, delays, property damage, or contractor billing disputes.
Nothing in this disclaimer excludes or limits liability arising from Plumber Richmond Hill Express's own negligence, misrepresentations, statutory obligations, or other conduct to the extent that such liability cannot lawfully be excluded.
7. Estimates, Warranties and Guarantees
All plumbing estimates, pricing, service guarantees, and workmanship warranties are provided by the independent contractor unless expressly stated otherwise in writing.
Plumber Richmond Hill Express does not independently guarantee contractor pricing, repair outcomes, response times, or workmanship.
8. Complaints and Disputes
Customers experiencing problems with plumbing services should contact the independent contractor responsible for the work.
Plumber Richmond Hill Express may assist with communication or referral-related concerns but does not automatically assume responsibility for resolving contractor workmanship disputes.
Nothing in this section restricts a customer's legal rights or remedies.
9. Compliance With Applicable Laws
This disclaimer is governed by the applicable laws of Ontario and Canada.
Nothing in this disclaimer is intended to waive, restrict, or override any consumer protection, safety, or other legal rights that cannot lawfully be excluded.
